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ICD-10 and Reimbursement for Spiritual Care

There has been much discussion and speculation recently among chaplains about the advent of ICD-10 and the fact that it contains codes for some spiritual interventions which chaplains do.

ICD-10[i] is the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD), a medical classification list by the World Health Organization (WHO).[ii] It contains codes for diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external causes of injury or diseases. It is widely considered the gold standard used for billing for any kind of medical services.  Chaplains have correctly noted that ICD-10 has codes for some spiritual interventions. They have also noted that the Centers for Medicare and Medicaid (CMS)[iii] will now start to pay for patients having end of life conversations. Lastly, it has been noted that social workers can bill.

All of this has led some chaplains to assume/hope that ICD-10 will allow chaplains in the United States to bill for spiritual interventions which now have codes and the CMS regulations will allow chaplains to bill for end of life conversations. Unfortunately, this is incorrect on all counts.

Social Work billing is limited to Licensed Clinical Social Workers (LCSW) who are functioning as psychotherapists, a level of functioning that most chaplains are not trained for or disposed to embrace.  The National Association of Social Workers (NASW)[iv] does not appear to promote any other reimbursement strategy at this time. The "end of life conversations” that are cited are reimbursement codes for physicians (and secondarily for Advanced Practice Nurses (APN) and Physician Assistants (PA) under the direction of the physicians). Those who were responsible for lobbying for these new codes agree that, eventually, chaplains and social workers need to be included. However, if that discussion is opened now, the whole proposal would at least be held up for a long time and probably scuttled altogether.

There is also a prior issue for chaplains.  In order to be reimbursed for medical services in the US as an individual provider, the provider needs to be able to bill under a billing code assigned by the National Uniform Billing Committee (NUBC)[v]. Chaplains do not have such a code.  The process is complicated. At least one attempt has been made to obtain such a code in the past and that request was denied.   The rationale was that there were no current payers for chaplaincy services, yet payers cannot be approached for reimbursement without a valid NUBC code.   Efforts continue to address this conundrum. However, the general opinion is that, politically in this time when cutting medical expenses is the goal, there is probably no support for adding a whole new class of providers to the payment mix even if the problem above can be addressed.

An alternative is to be part of a bundled service like hospice where chaplaincy and social work costs can be included in the bill for the bundle.  At least in that case, spiritual care is required but, as we all know, service provided is often minimal and sometimes skipped altogether.  And again, even a bundled strategy is not likely to succeed if it adds costs to the system. To qualify for CMS’s recognition as a billing party in Medicare reimbursement would require that we seriously redefine what chaplains do clinically in healthcare and redefine how chaplains are educated and trained to provide clinical services that are recognized as medical in nature.

So what’s to be done for chaplain reimbursement? Continued attempts to obtain an NUBC code are warranted and continue to be in process. Conversations need to be initiated with payers about reimbursement for chaplaincy services so that the documentation needed to apply for a NUBC code can be obtained.    Another road is regulatory such as the Joint Commission[vi] requiring a trained chaplain in order for a hospital to be certified in palliative care.

Chaplains can contribute to this effort by adding to the evidence-based literature of the work they do and the outcomes obtained for patients, staff, and the organization especially if that research shows cost savings to the institution.  Research isn’t simply a good thing to do; it is necessary to move the profession ahead, including in its goal to seek reimbursement for chaplains








The Rev. George Handzo, M.Div, BCC, CSSBB

Director of Health Services Research & Quality

Health Care Chaplaincy Network


The Reverend Lerrill J. White, M.S., M.Div., BCC, ACPE Supervisor

Manager, the Center for CPE

Vidant Medical Center

Greenville, NC.” 


The Rev. Susan Wintz, BCC

Director, Professional & Community Education

HealthCare Chaplaincy Network




There is Hope for Friendship Across What Divides Us

Like many, I am increasingly distressed by the overt hatred being expressed in many countries, including the US, by certain individuals and groups toward other groups because of that group’s ethnicity, culture, or religion. And it seems that this hatred results more and more often in violence and death. I guess I was one of those who at least wanted to believe that we as a country and maybe even as a human race were becoming more integrated and so moving past this kind of hatred and violence.

Even more disturbing is what seems like a lack of any will on the part of our leaders to implement laws and structures which aim to restrict this behavior at least to the point of making it as difficult as possible for anyone to intimidate or harm others simply because they are Muslim, African- American or gay. Yes, we are very fortunate to have the Bill of Rights in the US but many seem no longer to appreciate that none of those rights are without limit including when the right applies to them.

We who work with seriously ill persons and their loved ones in the health care system know well that the process of helping people get the care they want and is best for them relies heavily on trust and respect between those receiving care and those providing that care. To use a seemingly extreme but increasingly likely example, if as the relative of a seriously ill Christian patient you have been told again and again by those who hate that Muslims are only out to convert or kill Christians and so don’t belong in the US, even if you tell yourself that you don’t really believe that, might you not be at least a little hesitant and distrustful of the advice of a Muslim physician who suggests to you that it is time to disconnect your mother from the respirator and let her die? Very possibly. And in the process you might subject your mother to needless suffering.

And yet there are signs of hope. Recently, armed protests were promised in front of mosques all over the US by an organized group of people filled with hate. It seems not too many people showed up and, maybe more importantly, many were met by very peaceful people who wanted to engage them in respectful conversation about their beliefs.

On that same weekend, my family and I joined about 92,000 people to watch the US and Mexican national soccer teams play at the Rose Bowl in Los Angeles. Our tickets turned out to be at the boundary between all Mexican fans and all US fans- so a mix of both. These are people very passionate about this sport and their loyalty to their team is high so I wondered how this would go with the two groups mixed in the same section. Yes, there were lots of attempts to shout louder and longer than the other group but it soon became apparent to me that this was all done as part of the “game”. Shouting was followed by laughing and a number of times I saw a fan from one side ask a fan from the other to have their picture taken together wrapped in both flags. This request was always accepted.  

So there is hope.  Those of us who personally and or professionally understand how destructive hate and distrust can be to all of what we as people need to do in community should be motivated to redouble our efforts to promote respect and dignity in all of our relationships especially in the face of those who would convince us otherwise.


Get Palliative Care

Thanks to our colleagues at the Center to Advance Palliative Care, the latest figures are out on the penetration of palliative care services into the US health care system. The good news is that about two-thirds of hospitals offer palliative care. The bad news of course is that about one-third don’t. Further the rate of growth of palliative care seems to have slowed.

On top of this, I am certain that while the number of hospitals claiming to offer palliative care has hit the two-thirds mark, the number meeting all domains of the National Consensus Project for Quality Palliative Care is way below that number. I know this is true for Domain 5 (Spiritual, Religious and Existential Aspects of Care).  And finally, I am certain that even when the palliative care team has a chaplain included, that chaplain is not always fully trained in palliative care.

This latter point may need some explanation.  Dr. Diane Meier recently laid out four tactics for improving palliative care. The first two certainly apply to chaplains as well as others on the team.

1  Explicitly ask patients and their families what matters most to them, and ensure that this information is recorded, made available in the medical record, and actively used by all involved parties in decision making about care.

2. Require that all clinicians (doctors, nurses, social workers, and others) receive basic training and certification in pain and symptom management, communication, and coordination of care across time and settings.

My guess is that even many chaplains involved in palliative care do not routinely comply with #1 and very few have the training required in #2. I do trust that most chaplains know a lot about how to be the spiritual care specialist that is our primary role on the team. I suspect far fewer know how to be the physical care generalist and overall team player required by this standard. To be clear, individual chaplains are not primarily to blame here. I would be hard pressed to offer suggestions to a chaplain who wants this training at a level appropriate for chaplains. It is certainly not a regular part of CPE nor of the continuing education events chaplains regularly attend.

The research is now very clear about the desire of patients and their family caregivers to have what matters to them be a major determining factor in how their care is conducted and about the benefits of that inclusion for patient satisfaction and medical outcomes. While as Dr. Meier points out, asking patients about that is everyone’s responsibility, chaplains talk about these matters with patients all the time. The big change is making sure that they do it routinely and that those wishes are documented and remain front and center in the team’s care planning.

As to training, it would seem that the first goal is for chaplains and chaplain educators to appreciate that the knowledge base for working as a chaplain in the health care system includes much more than what has historically been included in delivering spiritual care. Once demand for this training is created, training opportunities will follow.

These two changes in practice and training will improve the care patients and caregivers receive and increase the value chaplains add to the health care system.




Advancing Advanced Care Planning Services

Hopefully by now, all chaplains and others involved in spiritual care are aware that the Centers for Medicare and Medicaid Services (CMS) have proposed new rules which allow for the reimbursement of “Advanced Care Planning Services” provided by physicians and other “qualified health professionals.” This development certainly has to be viewed as a positive one by all those in health care who support whole person care, person centered care or the inclusion of patient beliefs and values in patient care. This proposal is hopefully a sign that we have moved past the day when the idea that this is about “death panels” derailed attempts to let patients have a true voice in planning their care, especially near the end of their lives.

However, there are a couple of issues involved in this discussion to be aware of.  First, it is important to be clear that this is not officially a done deal. The rules have not been finally approved and implemented and the forces which oppose them are still very active- if a little less publicly vocal. Thus, it is incumbent upon us who believe that patients should be provided an opportunity to discuss their wishes with their health care providers to continue to make our voices heard- in our local health care settings, our faith communities, and beyond. Yes, it looks like this change will become official but we are not there yet.

Second, it is important to remember that, like most change, the move toward fully implementing patient and family centered care is going to be incremental. If we get there, it is going to be one step at a time and not by trying to get everything we want at one time. If we do not recognize that one step at a time is the way it has to be, we are in danger of getting nothing.

I make this point because I have heard from some of my chaplain colleagues the “we’ve been left out again” refrain. Yes, it does seem clear that the category “qualified health professionals” who are the people who can also be covered under this new rule does not include chaplains- or likely social workers either. This change is about instituting two new physician billing codes and there is no precedent in US health care reimbursement for including reimbursement for chaplains under this kind of process.

However, I believe it is a mistake to read this as yet another indication that chaplains are not taken seriously or included in the health care team. The reality is that if those advocating for this change insisted on including chaplains- or even social workers- in the category of “qualified health professional”, the adoption of this change would be at least held up and most likely dealt a deathblow. Whether the reasons for that reality are ones we like or not is irrelevant. That is the reality.

It is essential to the progress of patient-centered care and the integration of spiritual care in health care that this change be implemented. All chaplains should support it and do so vocally and without reservation. When that is done, we can move on to the next steps. My discussions with our physician and nurse colleagues in this debate, especially those in palliative care, convinces me that they fully understand that doing advance care planning well with patients and families is a team process to which chaplains and social workers add value and need to be, and already are, centrally involved.

When we get to that step, I am convinced those physicians and advance practice nurses will join us in supporting inclusion and even reimbursement for chaplains and social workers to participate in advance care planning. Right now, we should be supporting the proposed change- not because it is about reimbursing physicians and advance practice nurses, but because it is the right thing to do for patients and their loved ones. 


Same-Sex Marriage- Reminding Us Again About Being Vigilant on Equality

This week the Supreme Court declared same-sex marriage legal in all 50 states of the US. A great victory for equality for sure and one that sets the stage for other legal and regulatory changes that integrate this ruling into all aspect of life including health care. It also reaffirms that in the US faith groups have the right to act on their beliefs within their communities even if they are contrary to the “law of the land”.

However, as great a victory as this is for justice and equality and as necessary as it is to set the stage for other changes, there is still a long way to go before this equality that is now mandated by law becomes practice on the ground.  The literature, both anecdotal and quantitative, well documents how deep bias runs. I recently read a report on some research that suggests that skin color becomes salient for babies within the first few months of life so the oft-used parental strategy of teaching equality by pretending that differences in skin color do not exist simply will not work.  Children will make attributions based on skin color no matter what we do so the way to have those attributions be that people are not better or worse based on skin color is to discuss that belief openly and early.

The examples are everywhere. Just like skin color becomes salient early, the idea that people do not marry others of their own gender is deeply ingrained in most of us. That belief does not even have to be positive or negative. It is just how we learned the world works. How often have we in health care observed a situation or participated in one where a health care provider “naturally” turned to the parents of the adult patient in the bed to ask a question about care not even considering the possibility that the other person in the room could be the patient’s spouse simply because that person was the same sex as the patient?  And do we then consider how the rest of the family feels about that marriage and what that means for the patient’s coping?

As the research on the salience of skin color points out, we humans register all sorts of visual and verbal cues as keys to categorizing people. It seems to be a hard-wired part of being human.  Asking us to override those cues in the name of cultural/religious/ethnic equality is a very tall order indeed. However, it is exactly these types of overrides that we are being asked to make. And we as health care providers would seem to have a special responsible to work at these changes because without them some of our patients and their family members will not receive the best or the most respectful care.

I believe that these changes can be taught. We as chaplains are taught to try to recognize the places and situations that make us uncomfortable and thus separate us from being fully present to the person we are serving. We do not do away with those discomforts- that is too tall an order. But we try to put those feelings aside so that they do not get in the way of our care. None of us are perfect at this of course but our call is to keep trying.

The Supreme Court decision simply reminds us of another place in our lives where those discomforts might appear. Denying them is not a good option. Admitting to them at least to ourselves so we can put them aside and give the best care is a strategy that can work.